Canadian freight forwarder
A freight forwarder's quoting, shipping and back office on one workflow, from enquiry to closeout.
Challenge
Enquiries arrived through several channels and created conflicting records of the same shipment. The team needed one dependable way to run every job.
Approach
Every enquiry, whatever the channel, becomes one record that follows the shipment to closeout.
Customers sign, upload and track from one personal workspace instead of scattered links.
Public shipping tools, a quote request flow and a chat assistant, all feeding the same workflow.
Outcome
The forwarder now runs quoting, booking, documents, payment and closeout on one workflow, with every step on record. It is live with real customers and actively developed.
The stack we used.
- Next.js
- TypeScript
- Postgres
- AI chat assistant
Also in Logistics & Freight.
Client work
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