Privacy
The short version: we keep what you type into a form so we can reply to you, we store it with named providers, we count visits with Google Analytics, we load advertising tags only while a campaign runs and never for browsers that ask not to be tracked, and we delete your information when you ask us to.
In effect 7 October 2026
Mahara Labs (16276334 Canada Inc.) is a federally incorporated Canadian company at 3136 Mavis Road, Unit 210, Mississauga, ON L5C 1T9, Canada. We are the organization accountable for the personal information described on this page. We serve customers in Canada and the United Arab Emirates.
Questions, corrections and deletion requests all go to hello@maharalabs.com, which reaches a person rather than a ticket queue.
Only what you type into a form, plus the minimum technical detail needed to receive it. We collect nothing about you passively.
We do not use your information to train any machine-learning model, ours or anyone else's.
Businesses use our products (such as Tezline, Fleetsguard and our AI employee app) and the Mahara Labsplatform to work with their own customers. For their customers' information, the business decides why it is collected and how it is used, and we process it on its behalf, under these rules:
To ask about information a business holds about you, contact that business; we will help it answer, and you can also write to us.
Businesses using our platform can connect their accounts on these platforms. They sign in on the platform itself and choose what to allow; we never see their password there. We use the access only to do what the business asks through our platform, for the accounts it chose:
Why.Only to publish what the business approves, show it its results, answer its messages and comments, and bring its new leads into its own records. Publishing, campaign launches and budget changes always need a person's approval.
What we never do. We do not sell this data, use it for advertising, share it with other businesses, or use it to train AI models, and people at Mahara Labs look at it only when the business asks us to help, for security, or when the law requires.
How long we keep it.Sign-in tokens are stored encrypted and deleted as soon as the account is disconnected. Results, posts and messages are kept while the business's workspace is active; raw lead-form answers are cleared 30 days after they become a lead in the business's records. When a business disconnects an account or closes its workspace, it can ask us to delete the data, and we do so within 30 days.
How to remove access.Disconnect the account on the platform's Connections page, or remove our app in the platform's own settings (Google: myaccount.google.com/connections). Our data deletion page has the steps for every platform.
Google user data. Mahara Labs's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
YouTube. Our YouTube features use YouTube API Services. By using them you agree to the YouTube Terms of Service, and the Google Privacy Policy applies. You can revoke our access at any time from your Google security settings.
A small number of service providers process data on our behalf, under contract, and only to deliver the service described. This is the complete list.
Because these providers operate outside Canada — mostly in the United States, and for the chat assistant on Z.ai's infrastructure — your information is stored and processed outside Canada and may be accessible to foreign courts and law-enforcement under the laws of that country. If you would rather not have your details leave Canada, email or phone us instead of using the forms.
We use Google Analytics to understand how many people visit, which pages they read, and when someone gets in touch. It sets its own first-party cookies (named _ga) to tell one visit from the next. We do not use it for advertising or remarketing.
While we are running an advertising campaign, the site also loads the Meta Pixel and the Google Ads tag, which set their own cookies (such as _fbp, _fbc and _gcl_au) so that a visit, or an enquiry, can be matched to the ad that led to it. They are off the rest of the time, and we never load a tag manager.
To opt out: turn on Global Privacy Control or “Do Not Track” in your browser and neither advertising tag loads at all; or block these cookies in your browser settings, or install Google's opt-out browser add-on. The site works exactly the same either way.
We set two cookies of our own, ml_ft and ml_lt, only when you arrive from a campaign link, an ad or another website. They remember where you came from (for example a campaign name or the referring site) for 90 days, and if you send an enquiry that is saved with it, so we can tell which of our marketing works. They stay on this site and are not shared. The admin side of the platform also sets sign-in cookies, for operators only.
A deletion request overrides all of the above, except where we are legally required to keep a record.
Under Canadian privacy law you can ask us what we hold about you, ask us to correct it, and ask us to delete it. You can withdraw consent to being contacted at any time, and every message we send carries a way to do that.
Email hello@maharalabs.com and we will act within 30 days. We will not ask you why, and we will not make it difficult.
If you are in the United Arab Emirates, the Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) also gives you the right to access, correct and delete your data, to restrict or object to how it is used, and to receive a copy of it. Ask us the same way.
If you are not satisfied with how we handled your request, you can complain to the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Data is encrypted in transit and at rest. Access to the admin platform requires a verified email sign-in, and every workspace's records are isolated from every other workspace at the database client, not by hand-written filters in each query. Operator actions that change data are written to an audit trail.
No system is perfect. If we ever discover a breach that creates a real risk of significant harm to you, we will tell you and the Privacy Commissioner, as the law requires.
If we change how we handle personal information, we change this page in the same release and move the date above. We will not quietly broaden what we do with information you already gave us.
Send one line to hello@maharalabs.com. You do not need to explain yourself, and you do not need to have been a client.